PRIVACY STATEMENT

The Data Protection Act
The Data Protection Act 1998 (the "Act") puts obligations on users of personal information and lays down the principles for its use. One principle states that information has to be processed fairly and lawfully. This means that you are entitled to know how Mayday intend to use any information you provide.

How Mayday Mortgages Use Your Personal Information
The main use of Mayday obtaining your personal information is to assist you in your application for a mortgage or loan. This will include your name, address and telephone number. We may also obtain some details from credit reference agencies.

After completion of the service which we provide to you, your personal data may be archived and retained on our database and manual files. This data will only be used to assist us to comply with our legal requirements or if your account is re-activated in relation to any subsequent application or request for a service.

If you apply to Mayday for insurance we will pass your details to the insurer. If you make a claim, any information you give Mayday or the insurer may be put on a register of claims and shared with other insurers to prevent fraudulent claims.

Mayday may occasionally contact you by letter, telephone, email or otherwise to inform you about other products and services that may be of interest to you. Mayday will request that you sign a separate document agreeing to this. Mayday will not provide information about these products and services unless you give us your consent. If at a later stage you do not wish to be contacted please write to inform us.

The Financial Services Authority (FSA) compliance review bodies may audit a sample of our customer records to assess our compliance with the regulations. If this happens, strict confidentiality conditions are always adhered to.

Under the Act you have the right to access the information Mayday hold about you. The Act allows Mayday to charge a £10.00 fee for this service and if anything is inaccurate or incorrect, please let us know and we will correct it.

Credit Referencing
If you apply for a mortgage or secured loan through Mayday, a search will be performed with a credit reference agency and a record of the search will be kept. When applying for a mortgage Mayday may search public records, such as the Electoral Roll, that are available from credit reference agencies to help us verify your identity. Associations linking your financial records may be created on credit reference agency records when you apply for a mortgage in joint names. Your financial records, and those of anyone financially associated with you, may be considered in any future applications you make.

You have the right to apply to the credit reference agencies for a copy of your credit file. If there is anything incorrect on your file, you have the right to ask the agency to add a notice of correction.

If you have been refused credit you can get advice from your local Trading Standards department, Citizens Advice Bureau or Consumer Advice Centre, or through the agencies` websites.

Credit Reference Agencies
The main credit reference agencies are as follows:

Experian Limited,
Consumer Help Service
PO Box 8000
Nottingham
NG1 5GX

Equifax Plc,
Credit File Advice Service
PO Box 1140
Bradford
BD1 5US

Anti-Money Laundering & Statutory
To comply with money laundering regulations, and to help stop criminals using financial products or services to launder money, there are times when we need to confirm (or reconfirm) the name and the address of our customers.

Telephone Calls
Mayday may record telephone conversations to offer you additional security, resolve complaints and improve our service standards. Conversations may also be monitored for staff training purposes.